Privacy Policy
Last updated: June 3, 2026
This Privacy Policy explains how Thirdfeed Technologies Private Limited (“Retap AI”, “we”, “us”) collects, uses, shares, and protects personal data when you visit our website or use our application at app.retap.ai (the “Service”). We are the data controller for the personal data described below.
1. Information we collect
- Account information. When you sign up or sign in we collect your name and email address through your chosen sign-in method (email magic link, Google, or Microsoft).
- Content you provide. Messages, files, and other content you submit to the Service in order for us to deliver its features.
- Usage and device data. Pages viewed, features used, approximate location derived from IP address, browser type, and similar diagnostic data.
- Cookies and similar technologies. See our Cookie Policy for the analytics cookies we use and how to manage them.
2. How we use your information
- To provide, maintain, and secure the Service.
- To authenticate you and manage your account.
- To understand product usage and improve features and performance.
- To respond to your requests and provide support.
- To comply with legal obligations and enforce our terms.
3. Legal bases for processing
Where the GDPR applies, we process personal data on the basis of: performance of a contract (providing the Service you request); your consent (for non-essential analytics cookies, which you may withdraw at any time); and our legitimate interests in operating, securing, and improving the Service.
4. Cookies and analytics
We use a limited set of analytics tools -- Google Analytics, Firebase Analytics, and PostHog -- to understand how the website and application are used. These set non-essential cookies that are only relevant once you continue past our cookie notice. Full details, including the specific cookies and how to opt out, are in our Cookie Policy.
5. How we share information
We do not sell your personal data. We share it only with service providers (sub-processors) who help us run the Service, under contracts that require them to protect it. These include:
- Google Cloud Platform and Firebase -- hosting, authentication, and analytics.
- Google Analytics -- website usage analytics.
- PostHog -- product analytics and session diagnostics.
We may also disclose information where required by law or to protect our rights, users, or the public.
6. International transfers
We are based in Bengaluru, India. Where personal data is transferred outside your country, we rely on appropriate safeguards such as the providers' standard contractual clauses.
7. Data retention
We retain personal data for as long as your account is active and as needed to provide the Service, comply with our legal obligations, resolve disputes, and enforce our agreements. When data is no longer required it is deactivated or anonymised.
8. Your rights
Subject to applicable law, you may request access to, correction of, or deletion of your personal data, object to or restrict certain processing, request a copy of your data, and withdraw consent for analytics cookies. To exercise these rights, contact us at [email protected]. We may need to retain certain data to meet legal obligations.
9. Security
We use administrative, technical, and organisational measures -- including encryption in transit, access controls, and least-privilege practices -- to protect personal data against unauthorised access, loss, or misuse.
10. Children
The Service is intended for business users and is not directed to children under 16. We do not knowingly collect personal data from children.
11. Changes to this policy
We may update this Privacy Policy from time to time. We will revise the “Last updated” date above and, where appropriate, notify you of material changes.
12. Contact us
For any privacy questions or requests, contact Thirdfeed Technologies Private Limited at [email protected].